Privacy Policy

Ivy Dental Lab is a family-run dental laboratory in Orange County. This policy covers the information we collect through ivydentallab.com — our website, contact form, lab slip submissions, and pickup scheduling — and how we use it. It does not cover information a dental practice collects from its own patients; that remains the practice's responsibility.

We collect only what a given form or feature needs:

• Contact form — your name, practice name, email, and message.
• Lab slip submissions — practice and doctor name, patient identifier, and the case details you enter (tooth chart, shade, materials, instructions).
• Pickup scheduling — your name, practice, phone number, pickup address, and requested time window.
• Automatically — aggregate, cookie-free page-view analytics, and abuse-prevention signals (such as your IP address) used to rate-limit form submissions.

To respond to your message, prepare and fabricate your case, coordinate courier pickup, and keep our forms free of spam and abuse. We do not use anything you submit for advertising, and we do not sell personal information.

We don't use tracking cookies, and we don't track your activity across other websites. Because there's nothing to opt out of, we don't respond differently to Do Not Track or Global Privacy Control signals — our site behaves the same regardless.

We rely on a small number of service providers to run the site, and each only sees what it needs to do its job:

• An email delivery service, to send contact and lab slip emails.
• A data storage provider, to hold pickup bookings and rate-limit abuse signals.
• An internal messaging tool, to notify our team of new or cancelled pickups.
• An analytics provider, for aggregate, cookie-free site statistics.

We don't share information with anyone else unless required by law.

Lab slip submissions may include patient-identifying case details, entered by the submitting dental practice rather than the patient directly, and used solely to fabricate the case. Dental laboratories performing this kind of prescription-based work are treated under HIPAA as health care providers, not business associates — so no Business Associate Agreement governs this exchange, and nothing here should be read as claiming one exists. Any obligations around patient privacy remain the submitting practice's own. Where possible, we recommend submitting a patient identifier such as initials or a case number rather than a full name.

Pickup bookings are kept for one year from the pickup date, then deleted automatically. Emails sent through our contact form and lab slip tool are retained in our inbox until we no longer need them for the case.

To ask what we hold about you, or to have it deleted, email us at ivydentlab@gmail.com or call (714) 752-6779. We'll respond directly — there's no ticketing system here.

Our site is directed at dental practices, not children, and we don't knowingly collect information from anyone under 18.

If this policy changes, we'll update the date above. Continued use of the site after a change means you accept the update.

Questions about this policy? ivydentlab@gmail.com · (714) 752-6779